Remote connection issues Please use this form if: You are working remotely and cannot connect to your NGD desktop You are working outside regular support hours You are working overseas and cannot contact the Service Desk by phone Problem type Incorrect Credentials Username or Password is Incorrect New Token Activation Required ABS Issued Laptop Issue - Hardware ABS Issued Laptop Issue - Citrix Receiver Privately Owned PC or Laptop Hardware Issue Privately Owned PC or Laptop Citrix Receiver Issue Cannot Connect to Home Internet Cannot Start Standard NGD Desktop ABS Laptop Citrix Receiver Connection Error Cannot Start Persistent (Developer) Virtual Machine Logon UserID Please enter your 6 character userid Please confirm your 6 character userid Contact details Your full name Please provide a number you may be contacted on Suitable contact time Details of issue Please provide details of your issue(s) including your current working location. If you are working overseas, remember to provide time zone details. Please complete the reCAPTCHA below