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Remote connection issues
Please use this form if:
You are working remotely and cannot connect to your NGD desktop
You are working outside regular support hours
You are working overseas and cannot contact the Service Desk by phone
Problem type
Incorrect Credentials
New Token Activation Required
Cannot Start Standard NGD Desktop
Cannot Start Persistent (Developer) Virtual Machine
ABS Issued Laptop Issue - Hardware
Remote Connection Issue - Other
Logon UserID
Please enter your 6 character userid
Please confirm your 6 character userid
Contact details
Your full name
Please provide a number you may be contacted on
Suitable contact time
Details of issue
Please provide details of your issue(s) including your current working location. If you are working overseas, remember to provide time zone details.
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This page last updated 28 January 2021
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